Koodo Community
Question

Billing error wrong start date

  • 13 October 2020
  • 2 replies
  • 38 views

Hi,

I got my first Koodo Bill, and I’ve got a service charge from Sept 29 to oct 5, when I only received my Sim card Oct 5. I would like a credit from Sept 29 to Oct 4.

 

Thanks

Serge


2 replies

Userlevel 7
Badge +4

Ask for a callback via Koodo Chat   www.koodomobile.com/chat Type  #helpss OR send a private message 

via Facebook  https://www.facebook.com/Koodo

Present the above noted timeline information and ask for consideration and a credit.

Userlevel 7
Badge +4

Koodo typically starts charging whenver they think you will received the SIM card. If you receive it at a later date, you’ll still be charged even though you have not used the service. If you really want to receive a credit, you would need to contact Koodo as suggest by nim above.

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