I live in Niagara. June 5th I went to Fort Erie, Ontario, Koodo says “Welcome to the USA” Fort Erie isn’t in USA but is across the border. I now have an $8.00 roaming charge for nothing. This has happened numerous times before and I just paid it because I can find no way to communicate with anyone at Koodo. I’m fed up with these erroneous charges and am not paying them any longer. I can’t imagine what people in that part of the country have to put up with on daily basis. How can I get this fee reversed?
Best answer by Timo Tuokkola
Send them a message via Facebook messenger or Twitter DM. By default your phone will connect to the strongest signal. It's not something koodo has control of, nor is koodo aware that you were in Canada when it happened.
You can also search for available networks and manually select koodo, although it will almost certainly go back to automatic once the phone is restarted.