First, I would preface this message by stating I do not have Facebook or Twitter, nor plan on setting up an account with either.
Hopefully there is someone from Koodo monitoring the Community and can help me out with my most recent bill. On April 6, I was charged $19.20, $9.60 each for airtime and long distance. On or about the same date, I changed my plan from 500 minutes, 2 GB to unlimited minutes 1 GB. As you can appreciate, I am somewhat surprised by the charge as firstly, the airtime should have been covered by the plan and the long distance should have been covered by the “Nation-wide local calling”.
A similar thing happened on last month’s bill when a change was made to my wife’s plan.
If someone is able to look into this for me, it would be greatly appreciated.
Best answer by Dinh
Not sure what happened to you last month, as the thread was archived. Anyway, I will flag this. If a rep cannot help you and you insist not using facebook. You would have to schedule a callback from their digital assistant.