Hello, I have a concern with the details of a recent Koodo Bill. I would like to speak to a customer service representative to dispute a portion of the fees. It would be appreciated if a customer service representative could please contact me to discuss. Alternatively, please provide a customer service number that I can call to discuss. Thank you!
Hi can I speak with customer Representative for my bils coz been disconnected few months ago, thank you
Please send Koodo a private message via facebook or twitter
Hi can I speak with customer Representative for my bils coz been disconnected few months ago, thank you
Thank you for the messages posted in response to my concern. As directed, I have reached out to Koodo Customer Service direct through social media’s private messaging.
Userlevel 6
+4
Hi there,
You can send us a private message on Facebook or Twitter and we will take a look on your account to verify this extra charges.
Regards,
Helen
Userlevel 7
+4
Ah I see, how many minutes does your plan have? What was your overage? You can check page 3 and further on your invoice to see how Koodo got to a certain amount :)
Thank you! Overage fee charged for surpassing the service plan’s available calling minutes.
Userlevel 7
+4
We’re here to help… what are your concerns with your bill? (please don’t provide personal details though, this is a public forum)
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