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billing cycle incorrect


I am new to Koodo. 
Just purchased Galaxy Prime and plan on April 11th.  Billing cycle showing as March 14-April 13th.  Why?  Should it not start April 11th?  If yes, how to rectify?

3 replies

Userlevel 7
Badge +4
Check this out. Its totally NORMAL. Its just creating a billing cycle for you. http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill
Chadwick wrote:

Check this out. Its totally NORMAL. Its just creating a billing cycle for you. http://help.ko...

Well that makes sense, I just thought my billing cycle should begin from when I purchased the phone....so first bill should show one full month + 2 days ....Thank you for your speedy response 😉

Userlevel 7
Badge +4
Chadwick wrote:

Check this out. Its totally NORMAL. Its just creating a billing cycle for you. http://help.ko...

No problem Summer, thats why were here 🙂

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