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billing confusion !


Im really confused as to how koodos billing system works . My bill was due today .I checked for it and it shows next bill due in 30 days . Theres no balance owing and i didnt receive a copy of my current bill and balance . My payments are supposed to be for the 21st and it showed the pre-authorized payments for the 16th . can someone explain whats going on ?

8 replies

Userlevel 7
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well it was showing day to day when the bill was due . then when it was due it restarted the days for the next payment with no balance owing or ebill sent . ill check my account tomorrow if it was taken out . im stillc onfused but ty for your reply .
Userlevel 7
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If you have pre-authorized payments, wouldn't this be normal?
no im supposed to receive an ebill and the amount as far as i understood will show up payed before the next billing period . i also have an e bill for august but none for september .
Userlevel 7
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So there are different items with different dates that are all staggered. First There is your Billing cycle (This is the date on the top of your ebill). When that ends, about 3-5 days later you will receive your actual eBill. 15 Days after the end of your billing cycle date is when your preauthorized payment comes out. Your actual bill due date is about 10 days after that. Ex. My Billing cycle is from Aug.15 to Sept.14. My eBill says September 14, 2014 at the very top of the pdf ebill. My preauthorized payment comes out Sept.29 My actual bill due date is Oct.9 In Robert's image above, the 3 days until your next bill is incorrectly worded. It is very confusing. It should say 3 days until your next billing cycle
ill just put the money in my account when its supposed to be and they can take it when they want . all confusion and bs . thank you for your help !
When is my next bill
Userlevel 7
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Wayne Aitcheson wrote:

When is my next bill

Log on to self serve. It will tell you when your billing cycle ends

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