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Billing Catch-22 | Koodo Community
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Question

Billing Catch-22

  • 8 September 2021
  • 1 reply
  • 23 views

I transferring my PC Mobile account to Koodo … as requested by Koodo. Koodo did not close my PC Mobile account. Each month I receive two emails from both account. This caused confusion in my payments. I am now owned money because of over payments.

Also, because I pay one account the other account screwed my credit rating … CATCH-22. I can’t win … Koodo created a no-win situation. 

This is all caused by Koodo’s failure to close my PC Mobile account. 

I want my money back!

I want my credit rating back!


1 reply

Userlevel 7
Badge +4

If you have ported your number your PC mobile account should close, was it not the case? How did you port your number?

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