Koodo Community

Billing

  • 24 April 2021
  • 2 replies
  • 35 views

So I had used a friends debit card to pay for my phone bill. It says on her account that it’s been charged, it’s saying on my account that my next payment renewal is next month to this day but my base plan still says expired. 


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Userlevel 7
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So I had used a friends debit card to pay for my phone bill. It says on her account that it’s been charged, it’s saying on my account that my next payment renewal is next month to this day but my base plan still says expired. 

Can you provide us with a screenshot of your account? 

Userlevel 7
Badge +4

Does your number still work, for example can you send text messages? Prepaid self serve is extremely odd in showing “expired” on the last day, when in actual fact all is well and it just renews the next day. We’ve all had this scare :)

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