Koodo Community
Question

Billing

  • 30 July 2019
  • 5 replies
  • 77 views

I have recently joined Koodo and have two phones on my account. Received my first bill and only one phone is on the bill. How do i find where the other bill is, as i don't want to be paying late fees?

5 replies

Userlevel 7
Badge +4
Did you open 2 lines at same time?
Userlevel 7
Badge +4
If they are two lines on the same account it should be on the bill. Did you double check to make sure they're the same account and aren't on the bill?
Thanks for the suggestions. I downloaded the full PDF and the second phone is not there in the line items.
Userlevel 7
Badge +4
In that case you'll need to speak with a rep for billing. You can send a private message to Koodo via Facebook Messenger or DM via Twitter to get it sorted out
Thx Goran

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