Koodo Community
Question

Billing


I bough a Android and basic service plan. $35 per month . New phone and new plane. Not knowing I had " Data On" . called and advised. They gave me a $10 credit. I was OK with that. New Billing I have another $10. added for DATA . I had removed Data from my phone, So why the Charges? Thanks.

2 replies

Userlevel 7
Badge +4
@captnsquid Unfortunately no device manufacturer guarantees that no data at the network level will be consumed even if the data switch is turned off. However, there is an easy solution. If you log into your account you will be able to put an add-on on your account to block all data. It’s only $2 a month and will give you piece of mind. Plus you can still send picture messages. Hope this helps!
Hello Bernard ,
Thanks a lot .. I appreciate your time..

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