i got a new phone, could not get my number at the store, was told to go to koodo site and change it there, I did, self serve said it was free to do so, but now my bill is here and I am being charged fully for both numbers, how can I get this fixed?
Best answer by Mats
yes,, there is a $35 connection fee
The $35 connection fee and $10 tab charge is billed to your original number. Then you had plan charges and a tab charge billed to the number you ported in. This is why your 1st bill is so high. Your next bill will be $35 plus $10 tab and taxes.