Koodo Community
Question

Billed 3 Times for a Gigs that wasnt loading

  • 2 November 2020
  • 3 replies
  • 46 views

Hi,

I needed more data on September.  But I think I had a technical problem or your site and you charged me 3 times 1 Gig at 22$.  Can you check it ? Also when I tried to upgrade my data I couldn't it always said that I cannot change it in the first 30 days but I think the 30 dans was done.


3 replies

Userlevel 7
Badge +4

You’ll need to schedule a callback using the Koodo's Digital Asistant : http://koodo.ca.ada.support/chat/?language=en. Here, on the community, we can’t assis you with billing inquiries. 

Userlevel 7
Badge +4

When you added more data, did you send the text “22YES” to Koodo 3 times? https://www.koodomobile.com/en/help/shock-free-data

Also,I would suggest you check the page 3 (or 4) of the PDF bill in selfserve (if you haven’t) to see if the charge was from the data topup or something else.

Userlevel 6
Badge +4

Hi @Amélie1986 ,

 

You can send us a private message on Facebook/Twitter and we will check your account to see exactly what happened.

 

Best regards,

Helen

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