Tried to to view the responses to a previous post I made about talking to someone and I am denied access. I don’t understand and it is early frustrating. I have been very happy in the past -straight forward bills that did not change, but in the last month the bill has sky rocketed out of control.
Best answer by Bernard Koodo
@Zamboni If you download your bill and flip to page 4 you will be able to see of each call over an above the minutes included in your plan. If you think this will be ongoing situation you may want to consider upgrading to a plan with unlimited plans.
You can always talk to us of course but we don't want you to wait on hold waiting for a rep. Rather, you tell us when it's most convenient to call you and we will. We even send you an SMS reminder to let you know the call is coming. I hope this help shed some light on things.