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Question

Bill cycle started before joining Koodo?

  • 19 November 2019
  • 1 reply
  • 173 views

Hi,

I just joined Koodo and ordered a sim and a monthly plan online on Nov. 14, and received my sim through canada post on Nov. 18, but whenever i check my current usage, it says my current bill cycle is from October 22, 2019 to November 21, 2019:neutral_face: and now I only have 2 days until the end of my current bill!

I inserted this sim just yesterday and I have only used 15 megabytes of the 2 gigabytes for the first cycle!

Why Oct. 22? what’s happening?


1 reply

Userlevel 7
Badge +4

Your first bill will be prorated for that initial period.

 

Just wait until you receive your first bill and see what the detailed pdf ebill says.

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