My first bill , however does not reflect the credit and I also do not understand the cycle:
Bill Cycle: Sep 7 - Sep 7, 2018
Q1: Why is my bill cycle just 1 day?
Q2: I do not understand why I have $1.17 in partial charges:
Account # 34719150
Sep 7 - Sep 7, 2018
$35 5GB Unltd min Plan SFD
Additional data $7/100MB SFD
Shock-free Data 5GB
Unlimited SMS and MMS
Partial charges$1.17 --- $35 5GB Unltd min Plan SFD (Sep 07 To Sep 07)
$40.87 ----Billed total
Lastly.. when will my $15 credit be applied? The e-mail I received when I first switched to Koodo made it seem like my first bill would look like this:
Monthly charges on your bill$35 5GB Unltd min Plan SFD $35.00
Monthly Tab charge$0.00
Sub total $35.00
HST (13.0%) $4.55
Monthly bill credit (12months)-$15.00
Total due each month$24.55(plus applicable taxes and fees)
Best answer by Dinh
Q1 & 2: you could see the video, they explained the bill there https://www.koodomobile.com/help/charges-explained
Is this the summary or a copy of the page 3 of your Pdf bill? Normally your detail pdf bill would explain why.
The credit ($15/m for 12 months) was told to show up from your 2nd bill. If you don't see it, you could contact Koodo directly and make an inquiry. Where did you get the summary of the -$15/m, was it your own calculation?