Koodo Community

bill


I cancelled my line with Koodo and there is a negative balance on my statement

 

how do I get my money back ?


4 replies

Userlevel 7
Badge +4

Do you still have access to self serve? Then you can request a cheque for the balance. If you no longer have access, you can connect with Koodo through Facebook or Twitter PM and request your money back that way :)

Userlevel 6
Badge +4

Hi there. :) 

As Sophia said, you can request the refund from your profile. 

In order to authenticate over Facebook/Twitter you will still need to have access to Self-Serve, so if you are in Canada and do not have access to Self-Serve you can book a call on koodo.com/chat 

I can’t access my profile and the phone line is cancelled 

Userlevel 7
Badge +4

I can’t access my profile and the phone line is cancelled 

Do you not have access to any phone to receive a callback? Like from family or close contact? 

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