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  • 25 September 2020
  • 5 replies
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A

My bill is usually $70/ month. I got this month’s bill $2400.  I am shocked! I never went over my minutes and this month I went over and didn’t get any notifications/texts. I need help! I can’t pay this!

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Best answer by Timo Tuokkola 25 September 2020, 00:24

No provider in Canada offers notifications for airtime overage. As well, in order to accrue a $2300 airtime overage charge you would have had to exceed your included airtime by more than 70 hours. You didn't have any inkling that you might have been using more minutes than usual?

Regardless, you'll need to contact koodo directly to ask for leniency regarding overage charges. Send them a message via Facebook Messenger or Twitter DM, or schedule a callback via the virtual assistant.

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5 replies

Timo Tuokkola
Userlevel 7
Badge +4

No provider in Canada offers notifications for airtime overage. As well, in order to accrue a $2300 airtime overage charge you would have had to exceed your included airtime by more than 70 hours. You didn't have any inkling that you might have been using more minutes than usual?

Regardless, you'll need to contact koodo directly to ask for leniency regarding overage charges. Send them a message via Facebook Messenger or Twitter DM, or schedule a callback via the virtual assistant.

That’s what I do: I drink and I know things.
D
Userlevel 7
Badge +4

You might want to get the unlimited min add-on as well

Mobile Masters are not Koodo Employees. Our opinions are our own. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949 https://community.koodomobile.com/plans-add-ons-66722/no-tab-way-more-expensive-7799356 https://community.koodomobile.com/android-81490/why-koodo-is-charging-more-than-retail-price-for-pixel-4a-7799851?postid=19864392#post19864392
D

That is why I cancelled my line with them

A

I always thought I had unlimited as I never went over. Turns out I only have 500 mins.  I used my phone for two weeks of training. Hopefully Koodo would show help with this bill as I thought I would get notifications if I went over.

D
Userlevel 7
Badge +4

I always thought I had unlimited as I never went over. Turns out I only have 500 mins.  I used my phone for two weeks of training. Hopefully Koodo would show help with this bill as I thought I would get notifications if I went over.

Just follow what Timo said above and send koodo a private message via facebook or twitter and a rep can look into your situation regarding your bill.  But no promises what/if they can do anything.

Mobile Masters are not Koodo Employees. Our opinions are our own. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949 https://community.koodomobile.com/plans-add-ons-66722/no-tab-way-more-expensive-7799356 https://community.koodomobile.com/android-81490/why-koodo-is-charging-more-than-retail-price-for-pixel-4a-7799851?postid=19864392#post19864392
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