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I want to dispute a charge on my bill... who do I direct it to?

6 replies

Userlevel 7
Dial *611 from your Koodo phone or 1-866-995-6636 from any other phone
Ahmad wrote:

Dial *611 from your Koodo phone or 1-866-995-6636 from any other phone

I think I read somewhere that it will cost something if I call? Do you know if that's true? I have a $5 extra charge on my bill but it's ridiculous to call if it will cost me the same amount.
Userlevel 5
Ahmad wrote:

Dial *611 from your Koodo phone or 1-866-995-6636 from any other phone

Does not cost to call billing , regarding BILLING.
Userlevel 7
Ahmad wrote:

Dial *611 from your Koodo phone or 1-866-995-6636 from any other phone

Kelly, if you called in to do something that you could have done on self-serve, then yes you would be charged $5. But as 5s said, you aren't charged to call-in and inquire about billing concerns 
Ahmad wrote:

Dial *611 from your Koodo phone or 1-866-995-6636 from any other phone

Thank you!!
Userlevel 7
Badge +4
Make sure you understand the probation. Read this : http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill

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