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Being Charged for Closed Account


I have been trying to cancel my cell service with Koodo for six months now but they continue to charge me. They continue to hit me with a monthly bill on a phone that isn't/can't be used after I officially called to cancel. The last time I tried to cancel (3 weeks ago) they just switched me to the 15$ holding plan plus a 35$ reactivation fee without telling me and more importantly without canceling my account as i requested. I know the office opens at 10am but in what time zone as I want to call them as soon as possible.
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Best answer by Justin Robichaud 22 January 2015, 13:13

Hey Curtis! Incredibly sorry to hear about your situation! I hope they can clear things up for you. As far as the time zone query goes. This article may be of assistance. http://community.koodomobile.com/koodo/topics/hours_of_operations_clarification In short, it looks like it's based on your local time zone. You should be good to call at 10am [i]your time.

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Hey Curtis! Incredibly sorry to hear about your situation! I hope they can clear things up for you. As far as the time zone query goes. This article may be of assistance. http://community.koodomobile.com/koodo/topics/hours_of_operations_clarification In short, it looks like it's based on your local time zone. You should be good to call at 10am [i]your time.

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