Koodo Community

Because Data is Sometimes Expensive

Userlevel 6
Okay, so officially data overage fees are supposed to be a deterrant to keep customers who sign up for less data from saturating the network for those that sign up for more or haven't used up their data allotment yet and not for profit at all. (*cough*yeahright*cough*) I accept that there's a limit on the bandwidth (though what that limit actually is, that's the real question) so preventing people from over using that limited bandwidth and slowing down the service for everyone else makes sense. [b][i]HOWEVER If the concern is [i]truly to prevent customers from going over their allotted data then it makes more sense to make going over at all be optional, not automatic. What I propose is to adopt a system similar to what is already done for when you arrive at $50 of overage; your connection is disabled and you get a text message telling you that you've reached your limit and you have to authorize further use. Since the usage calculation can't happen in real time it would also round the usage down to the limit unless they accept further charges. Yes that would mean "free" data for those who do not accept further charges, but it couldn't possibly amount to much. This will not only work in the customer's favour, but Koodo's as well. Because if you get this message and accept the charges you certainly can't dispute the bill later. So it's win/win.

2 replies

Userlevel 6
They already do this when you are roaming. I got 2-3 notifications for varying amounts and it required that I text back if I want continued access. Doesn't it work the same way when you are not roaming? I thought it did.
Userlevel 6
Chris Petersens wrote:

They already do this when you are roaming. I got 2-3 notifications for varying amounts and it req...

Domestic data will warn you when you reach 75% and 95% of usage, though there's sometimes a delay on those messages. But when you reach 100% it might try to warn you before you go over, but that would require you stopping at exactly 100% long enough to get the warning. Most people could not be that exact so they usually just go over and are billed, then the warning explains how much they've already been billed.