Koodo Community

Community

Solved

Balance update


Userlevel 3
I opened an account in mid-Dec before there is $120 BYOD credit. I went back to ask for it and was told it is only for new activation. So they cancelled the account and created a new one for me to get BYOD credit. There is some prorated charge in the old account but Koodo sent me an email saying a same amount of credit will be applied. The old account was cancelled on Dec 17. But the amount due hasn't been set to zero yet. When is the balance going to be updated? Do I need to do anything?
icon

Best answer by Chadwick 30 December 2016, 06:00

If you received an email saying the same amount will be credited as what is owed, than you will be fine. Just keep an eye on things over the next few days to be sure. Save the email just in case.

View original

1 reply

Userlevel 7
Badge +4
If you received an email saying the same amount will be credited as what is owed, than you will be fine. Just keep an eye on things over the next few days to be sure. Save the email just in case.

Reply