After setting up auto payment on line, I discover it didn’t work and I now have late payment charges. This happened once before, after a plan change in the summer, and in early September I set up auto debit. In late October, I got a bill for 2 months. I will set it up again, but will it work? Can I get my late payment charges waived?
Best answer by Timo Tuokkola
Pre-authorized payments typically take one full billing cycle before they take effect. This means the first month's payment would need to be made manually and every month after that will be automatic.