Koodo Community
Question

are problem resolution calls to Koodo charged against my plan's monthly minute allowance?

  • 20 June 2015
  • 2 replies
  • 35 views

Friday at 1205 in the afternoon I called Koodo with a billing problem... call lasted 39 minutes, much of these on hold... are these minutes charger to my plan's monthly minute allowance? I feel they should not be as I was attempting to resolve and did resolve to my satisfaction a billing problem of their making. richard

2 replies

Userlevel 7
Nope, it doesn't affect your minutes. All calls to customer service are free.
Nope, it doesn't affect your minutes. All calls to customer service are free.thank you sir... richard

Reply