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are problem resolution calls to Koodo charged against my plan's monthly minute allowance?


Friday at 1205 in the afternoon I called Koodo with a billing problem... call lasted 39 minutes, much of these on hold... are these minutes charger to my plan's monthly minute allowance? I feel they should not be as I was attempting to resolve and did resolve to my satisfaction a billing problem of their making. richard

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Userlevel 7
Nope, it doesn't affect your minutes. All calls to customer service are free.
Jonathan I wrote:

Nope, it doesn't affect your minutes. All calls to customer service are free.

thank you sir... richard

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