I recently received an email from MetCredit regarding alleged outstanding monies on the account 28732084.
This is the first time I have been made aware of this possible issue since the account was closed in 2015.
In this time (over 4 years!) I have received no correspondence from Koodo mobile directly, which is seriously concerning.
I have tried phoning your customer service line to seek clarification on this matter to no avail, and when I left a number to receive a call back I never received one. I am unable to login to the self service portal because it doesn’t recognise my email- probably because I’ve not been a customer for such a long period of time.
Please can you confirm in writing whether there is any outstanding payments owing on this account?
Best answer by Dennis
I would try the callback function 1 more time. If you use a cellphone, they typically text you around 5 mins prior to the callback so you get a heads up