I've upgraded my plan twice now. Both times they hit me with large airtime fees even though at time of upgrade I was no where close to going over in minutes. My last upgrade was 9 days before renewal and I was most likely not above 50% of airtime used.
I find it frustrating that these charges keep getting added to my bill and that I have to pay Koodo to call or email to discuss it.
I've generally had no problems with Koodo but have quickly realized that when there is a problem, no one is there to help unless you pay them.
Who do I contact to discuss issues with my bill without having to pay Koodo for allowing me the benefit of discussing why I'm being charged when I don't believe I should?