Koodo Community
Question

Airtime Chareges on my last bill WHY!!!

  • 7 November 2020
  • 4 replies
  • 34 views

This whole automated voice chat and we’ll call you back thing is not cool!!!

When I call a customer service line I expect to talk to someone! a real person!!   not have to go back and forth via text message.

 


4 replies

Userlevel 7
Badge +4

If you find it inconvenient to schedule a callback, you can always contact Koodo on Facebook Messenger or Twitter. 

Userlevel 7
Badge +4

Maybe we can help you here.

Do you have unlimited Canada wide minutes or like 500 minutes on your plan?

Userlevel 7
Badge +4

They cannot charge you without any reason. I would suggest you go to selfserve, check your PDF bill. Normally the page 3 (or 4) will have the reason for the charge. Other pages should also have other detail of it.

Userlevel 7
Badge +4

@Mac1234 Looking at your bill the only charge is a $1.50 for a call outside of Canada. If you download your bill it will tell you exactly where that call went.

It appears you connected with one of our reps after all  yesterday who also shared some of the details regarding your latest invoice.  Let us know if you have any more questions. 

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