Koodo Community

Community

Solved

Additional airtime billing?


I HAVE THE CANADA WIDE DOUBLE PROMO 30 PLAN WITH FREE EVENINGS AND WEEKENDS HOWEVER I KEEP GETTING CHARGES FOR ADDITIONAL LOCAL AIRTIME EVEN THOUGH IT FALLS UNDER MY FREE WEEKSENDS AND SUCH IT SHOWS UP UNDER AIRTIME DETAIL AS "CALL FORWARD" AND THEN I AM CHARGED 35 CENTS A MINUTE I HAVE NO RECOLLECTION OF DOING ANYTHING TO ACTIVATE THIS WHAT IS GOING ON?

2 replies

Userlevel 7
dial #21# and hit SEND to deactivate call forwarding. You will have to speak to koodo about your bill though.
Userlevel 5
Also, about call forwarding, when you call forward your number there is usually a charge associated with this since it goes through a third party (other than Koodo) to make the call. I understand that you do not remember setting it up, or if it was set up, but if you decide that you want to keep it they do have plans that include call forwarding, or add ons for unlimited call forwarding.

Reply