Koodo Community
Question

Accounts mixed up

  • 13 October 2021
  • 2 replies
  • 17 views

THe last 4 digits of my account are 8526 (403-740-2744) and my wife’s account is 8620  (403-741-4534). The last bill we received indicated that account 8526 owes $74.50  (this account always owes $47.71).  Account 8620 usually owes $74.50- which makes us believe that Koodo has mixed up the 2 accounts.

Can you look into this mix up for us please?

Ken Bissett


2 replies

Userlevel 7
Badge +4

What does page 3 of your respective bills say?

Userlevel 7
Badge +4

I doubt they mixed up accounts. Check the pg.3 of your bill as Goran suggested.

Reply