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Account Number is too long

  • 5 April 2021
  • 1 reply
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I have an account with Koodo that used to be an account with PC Mobile before they’ve been merged together. This has been the same case for a number of years for me. I’ve been trying to contact support but in some cases they keep asking me for my account number, which is expected to be 8 digits. Unfortunately mine is not 8 digits, how do I fix this?

Again this is not the PC Mobile account, this is my Koodo account. I’m logging into the https://myaccount.koodomobile.com/ webpage and right under the `account number` I see a long 14 digit number not the 8 digit one as is being expected. I’ve tried calling the support number but they don’t seem to be working. 

 

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Best answer by MilkyWay 5 April 2021, 18:05

I have an account with Koodo that used to be an account with PC Mobile before they’ve been merged together. This has been the same case for a number of years for me. I’ve been trying to contact support but in some cases they keep asking me for my account number, which is expected to be 8 digits. Unfortunately mine is not 8 digits, how do I fix this?

Again this is not the PC Mobile account, this is my Koodo account. I’m logging into the https://myaccount.koodomobile.com/ webpage and right under the `account number` I see a long 14 digit number not the 8 digit one as is being expected. I’ve tried calling the support number but they don’t seem to be working. 

Unfortunately, you won’t be able to reach anyone if you call their number. You need to schedule a callback through Koodo Assist or send a message to a Koodo rep on Facebook Messenger or Twitter.

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I have an account with Koodo that used to be an account with PC Mobile before they’ve been merged together. This has been the same case for a number of years for me. I’ve been trying to contact support but in some cases they keep asking me for my account number, which is expected to be 8 digits. Unfortunately mine is not 8 digits, how do I fix this?

Again this is not the PC Mobile account, this is my Koodo account. I’m logging into the https://myaccount.koodomobile.com/ webpage and right under the `account number` I see a long 14 digit number not the 8 digit one as is being expected. I’ve tried calling the support number but they don’t seem to be working. 

Unfortunately, you won’t be able to reach anyone if you call their number. You need to schedule a callback through Koodo Assist or send a message to a Koodo rep on Facebook Messenger or Twitter.

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