Koodo Community

Account Information

  • 28 October 2020
  • 2 replies

I have recently joined Koodo and I have ordered a new phone through the website about a day ago. I have yet to get an email regarding my account information and contract. Does anybody know when I’ll get that email?


I would like to register for Self Serve but I am unable to because I do not have my account number yet. 

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2 replies

Userlevel 7
Badge +4

Once you’ll get the phone you should receive the e-mail as well.

Userlevel 7
Badge +4

@Randypaq You ordered yesterday afternoon. If your order was approved you would have received an order number starting with the letters HFO. Pls wait to receive your order before setting up your self serve account.