Koodo Community
Question

Account access

  • 12 January 2021
  • 1 reply
  • 29 views

For some reason my prepaid base plan did not renew.  I have two telephone numbers with Koodo, one for me and one for my daughter.  I logged in to pay and my daughter’s telephone number showed but not mine.  The account drop down only showed one account.  How do I pay the bill for my phone number????  

 


1 reply

Userlevel 7
Badge +4

A prepaid account can only have 1 line under 1 email.

 

When you registered your prepaid accounts did you use 2 different emails?

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