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Accessing remaining bill after # has been deactivated


I need to pay my bill. I cancelled my mobile number before I paid the remainder of my phone and what is left of my bill. I need to access my account but with my # deactivated I'm limited as to what I can do. I can't even reach a representative on the phone about how to access this. Help please. Thank yo

5 replies

Userlevel 6
Staying on hold until you get through to someone is going to be the easiest way.
However with your account number from an old bill of yours, you can pay online or at a bank with that info.
Some options for ya !
Userlevel 5
Hey Chase! To add to all of Mitchell's choices, you will also have access to your self-serve account for 90 days after you cancel your service, so you can easily make a payment through there aswell 🙂 Take care!
Userlevel 6
Anna wrote:

Hey Chase! To add to all of Mitchell's choices, you will also have access to your self-serve acco...

Learn something new everyday! Thanks Anna!
Anna wrote:

Hey Chase! To add to all of Mitchell's choices, you will also have access to your self-serve acco...

I can't gain access to self-serve either because I was locked out. 
Userlevel 6
Anna wrote:

Hey Chase! To add to all of Mitchell's choices, you will also have access to your self-serve acco...

Well then you'll have to use one of the other options listed !!
hope it works out for ya

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