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About the final bill..I need help...


I cancelled the account today because I am going back to my country
After cancelling the account, I checked the bill cycle.

And my bill cycle said that total due is $ - 41.07

Why do I have - in front of the amount?
Is it because I paid in advance so that they will return $41.07?
Or It means that I have to pay 41.07?

Also, I tried to pay and they said that it is not possible to pay.

Plz help me because I am going back to my country soon..
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Best answer by Dennis 10 December 2018, 21:30

Yes when it is a negative in front, it means you have a credit.
When you login to self serve can you download your detailed pdf ebill to make sure everything looks correct

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Userlevel 7
Badge +4
Yes when it is a negative in front, it means you have a credit.
When you login to self serve can you download your detailed pdf ebill to make sure everything looks correct
Userlevel 7
Badge +4
You can request a refund, and they will mail a cheque to an address of your choosing.