I wanted to switch to Koodo from TELUS with a BYOD plan, but I couldn’t register for a self serve account online through digital assist because I’m not a Koodo customer. I requested a call and spoke to someone who made several errors on my profile details (spelling of last name, spelling of email address, unit added to my address when there’s no unit).
She never said anything about a connection charge, but started by registering me for an account which I couldn’t do online. Then she went on to ask me about plans, etc. which I didn’t need because I’d already decided, but sure.
When I finally got my confirmation email after she had to correct the spelling error in my email address, I noticed the errors in my name and mailing address address and pointed them out to her. She rushed me off the phone and told me I could “change all that by logging into self serve.”
So we ended the call, I was able to log into self serve now that I had an account. But when I went to the profile section it was just a blank blue square. So I had to schedule another call back to get someone to fix that tomorrow.
Then I looked at the invoice in email and saw that there is a $50 connection fee ??? That was NEVER explained to me and I would have much preferred to set things up myself online but was not presented with that option. I’m honestly not going to switch to Koodo if they’re going to charge me for this so I really hope they remove it. Such a disappointing start.