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$5 roaming fee - data is off


I live in a border city, and I've noticed now my last 2 bills each have a $5 charge for US roaming data (only a small kb worth). I have a Samsung T989 (SIIX) phone, and data roaming is unchecked. Why would I be getting billed for data I have not used, especially if it is turned off?

39 replies

Userlevel 7
You may have to turn off your data roaming settings. Also, I'd recommend manually connecting to the Koodo network so that way you never accidentally join an american one and roam. You can find this within the same setting most likely. Call Koodo at *611 from your Koodo phone and explain your situation and they may help you out
Ahmad wrote:

You may have to turn off your data roaming settings. Also, I'd recommend manually connecting to t...

Dont be fooled, I live where I can see the US across the river, and they tell me I should turn roaming off. Why? the system should be better tweaked to not allow this to happen, its like trolling  on the river to fish. I once had issues so bad with bell that I was forced to get out of their plan. the next one is no better.
Data roaming is off, and always has been. This has only been an issue since my last 2 bills. Living in a city on the border to the USA may mean you go in and out of another network with the phone even just in your pocket, so manually changing a network really isn't feasible.
Userlevel 5
Hi Paul, Per Ahmad's recommendation, please do give Koodo and call and they should be able to help/give your further information. Good luck! Peter
Was trying to avoid that, (they are also closed at the moment).
Userlevel 5
Hi Paul, Unfortunately, most of us here are regular Koodo customers just like you and don't have access to your billing details. By calling Koodo, they should be able to explain exactly what happened and help resolve this. Cheers, Peter
Userlevel 6
Calling customer service won't fix the roaming issue. This is an industry wide problem. All phone companies face the same along the US border, simply because of the often stronger American signals blasted from the States. @Paul, take Ahmad's advice and manually force your phone settings to stay on Koodo. This will prevent troubles in the future. You phone will still work regardless of you going in and out different US providers coverage. The only time you need to switch off manual if you indeed go to the states.
Userlevel 2
Chris Petersens wrote:

Calling customer service won't fix the roaming issue. This is an industry wide problem. All phone...

This doesn't seem quite right. If this is caused by a cell tower in the US, it presumably is identifying itself as whatever US carrier, and triggering roaming on the phone. What difference would there be if this tower was in Kansas and the user went there and picked up the tower, rather than catching its signal near the border? If roaming data is really off, data should not be able to be used from the US tower. I'm not clear if the OP means data roaming is turned off on their phone, or on their Koodo account. They might want to try turning it off on both to make sure. But restricting cell connections to Koodo (or Telus/Bell) may be a good thing. If the phone is hopping to US towers occasionally, it might trigger voice roaming as well if a call occurred during that time?
Chris Petersens wrote:

Calling customer service won't fix the roaming issue. This is an industry wide problem. All phone...

If I was to make a call, I would switch it to Koodo. The problem is when you are not looking at the phone and it switches back and forth. To clarify, data roaming on the physical phone is turned off. I would not want it turned off on Koodo's end as I am travelling to the USA purposefully and want to be able to use the phone without having to call Koodo. You did hit my point exactly, though Data roaming is off on phone = no charges should be appearing on my bill.
Userlevel 2
Chris Petersens wrote:

Calling customer service won't fix the roaming issue. This is an industry wide problem. All phone...

But someone might call *you* while the phone was on the US tower, triggering that $1.50/minute voice roaming charge! I thought Self-Serve had a way to disable data roaming, but perhaps I was thinking of the "disable international long distance" voice option. Anyone know if you can disable data roaming via Self-Serve? What version of Android are you running? You might want to Google and see if there is a problem with the data roaming feature on the phone. It is possible that somewhere lower down the stack it actually exchanges a tiny amount of data doing handshaking with a roaming tower, without honouring the "no roaming" option.
Chris Petersens wrote:

Calling customer service won't fix the roaming issue. This is an industry wide problem. All phone...

I guess, if someone were to call me, I could either take it and suck up the charges or deny the call. It's a scenario I haven't had to deal with yet. I'm running android jellybean, on my phone.
Userlevel 2
Chris Petersens wrote:

Calling customer service won't fix the roaming issue. This is an industry wide problem. All phone...

http://android.stackexchange.com/questions/50575/data-roaming-unchecked-but-connected-to-foreign-network-for-data-anyway Someone else having data roaming issue with Jellybean (American coming to Canada). It would be interesting to know if the phone thinks it is roaming - find out what indicator it would put up and see if it ever shows up, or see if there is a log on the phone anywhere for roaming. The suggestion to lock down your phone to the Koodo/Telus providers is probably a good one, though - you could undo it if you go to the States.
Chris Petersens wrote:

Calling customer service won't fix the roaming issue. This is an industry wide problem. All phone...

I lost my data to my plan to. I don't know how I did that
Userlevel 7
Badge +4
Hello there Paul You siad : "Living in a city on the border to the USA may mean you go in and out of another network with the phone even just in your pocket, so manually changing a network really isn't feasible." But I think you misunderstood the concept of manually choosing the network. What this actually does is quite simple. You won't need to change the network every 5-10 minutes or so. You just tell your phone that you want it (the phone) connected ONLY to Koodo's network therefore, avoiding roaming charges Also, you WOULD need to call customer service if you want to have your 5$ credited back to you Finally, are you sure those charges are for data? Maybe it's for some texts you sent while being on an US network? Just making sure here!
Hi Robert Is it correct to assume that you mean selecting Koodo as the provider in the settings opposed to "Automatically Select"? I will be calling for the $5 reversal for sure. I was just hoping for some insight as to why in only the past 2 months this has started to occur. I'm pretty sure they are data, here is a copy and paste from my last 2 bills, as you can see, the amount of data is minuscule. I will also be inquiring as to why the US SMS feature no longer shows up as an add-on for both my wife and I. This was added by Koodo for border city customers to avoid accidental charges. Past two bills: US 1X Data Roaming $5.00 Total used 0.035 (MB) US 1X Data Roaming $5.00 Total used 0.010 (MB)
Userlevel 7
Badge +4
Paul McDonald wrote:

Hi Robert Is it correct to assume that you mean selecting Koodo as the provider in the setting...

Yes. Select Koodo as opposed to "Automatically Select" Looks like unchecking the data roaming box is not fool proof. Data leakage is a serious problem that can be a tough to fully stop that pipeline. This would be the phone not 100% stopping data roaming at no fault of the carrier since the charge and registering of data is done automatically. And for a fraction of a MB i think Koodo should reverse that charge without issue. I think a friendly request would be positively received by Koodo
Hello All... another month down, and another $5 charge has shown up on my bill. 0.067mb = $5.00 charge. Data roaming is OFF. This does not happen on my wife's S3 and we both cross into the USA at the same times. US 1X Data Roaming $5.00 Total used 0.067 (MB)
Userlevel 6
Did you follow Ahamad's earlier recommendation? You may want to consider turning off cellular data. As mentioned earlier, this is an industry wide p;roblem
His advice, while appreciated is more of a work around than any assistance as to why this is happening when it shouldn't be. The phone should [b] not be accessing data while data roaming is off. I want to be able to receive texts and make phone calls if needed, so having network set to only Koodo is not an option. There is a difference between Data Roaming and Roaming. There has to be reason as to why this has only started happening within the past (3) months. I have had this phone for over two years and travel to the USA on a weekly basis.
Userlevel 7
Badge +4
On some phones, turning data roaming OFF is greyed out in the menus and can't be selected. An email to Koodo just got me the standard marketing push suggesting purchasing a roaming package... Glad at least I wasn't dealing with Rogers who would have been all over themselves with what a great deal $5 a day would be!
BobTheElectrician wrote:

On some phones, turning data roaming OFF is greyed out in the menus and can't be selected. An ema...

Luckily, the option to toggle data roaming is available on my phone.
Userlevel 7
Badge +4
Isn't 1X (EV) data from the old CDMA network system? Seems peculiar that a current smartphone on the HSPA (3G, 4G or LTE) network would be accessing 1X data. Some sites speak about this being the means to send data oner the old voice network, so possibly the small bits of data used are from some legacy equipment handshake?
Userlevel 7
Badge +4
Workaround for Android phones: search for "data enabler" in the android app store. There are a number of widgets that enable you to turn on/off all mobile data with a single touch on your home screen while maintaining your text and phone connections. I use the one by farproc just about any time I get in the car and don't want to be pestered by notifications or updates that can easily be handled next time wifi is near.
Userlevel 3
It sounds like a system/billing issue. Koodo will need to take it up with there internal engineering teams
I would think that Koodo could make less than 1 MB free.  Or at least less than 0.01 MB.  Seriously.  99% chance that it is some weird phone / tower glitch if it is less than 1MB.  It is 1 year later, and I just had the same thing on my Nexus 5 running Android 6.0.  I had Data Roaming turned off, but have been charged the $5 for 0.001 MB of data "usage."

I didn't successfully connect with data on a US tower. I did have data on for a minute, and tried to use data, and nothing worked. I realized Data Roaming was off, decided I didn't want the charges, and then turned data off until I returned to Canadian towers.

(I'm guessing Paul McDonald just had his "non-roaming" data on for longer while on US towers, hence the 0.010 to 0.067 MB of usage.)

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