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2 Tabs started at the same time, one still going

  • 13 October 2020
  • 6 replies
  • 87 views

Hello,

Me and my wife are on the same bill and started a $360 tab on the same date. Both tabs were supposed to be finished last month but somehow my wife’s tab is still going and showing up in my bill.

Her tab’s charges are not showing on the Tab History but they are showing up on my bill.

Is it possible for someone to explain what’s going on?

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Best answer by Mayumi 13 October 2020, 04:06

There wasn’t, as far as I remember. When I compare the histories for the 2, they are in sync from Sept 18, 2018 to Jul 18, 2020.

Then my tab goes to 0 on Aug 18, 2020, but my wife’s tab does not show the charge and the history stops at Jul 18, 2020. But in the bill I continue to get charged for her tab, even though it should be zero 2 bills ago.

 

Here are  the histories side by side. I was charged $15 for both phones in the August bill, but my wife’s tab has not cleared and subsequently was charged again for my wife’s tab in the September bill. And the tab is STILL not cleared!

 

 

 

The picture on the left is showing that once you pay the tab in  August, then you don't have any tab left.  So, your September bill should have no tab charge on it.

The picture on the Right is missing information of August tab.  Their system is wonky sometimes... 

But, you and your wife are under one account and started tab at the same time, So you both finished your tab with August bill. 

You can check your PDF E-bill for September again and if there is a charge (s) for tab, then you can contact Koodo to dispute bill. They can easily fix this problem. 

You can set up call back, or send them message through FB.

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6 replies

Userlevel 7

I believe that there is a wait time (not sure if 14, 30 or 90 days) between the 1st and subsequent tab.

Was there any error message displayed when you started the 2nd tab?

One of the koodo experts can help with the wait time applicable in your case.

 

 

There wasn’t, as far as I remember. When I compare the histories for the 2, they are in sync from Sept 18, 2018 to Jul 18, 2020.

Then my tab goes to 0 on Aug 18, 2020, but my wife’s tab does not show the charge and the history stops at Jul 18, 2020. But in the bill I continue to get charged for her tab, even though it should be zero 2 bills ago.

 

Here are  the histories side by side. I was charged $15 for both phones in the August bill, but my wife’s tab has not cleared and subsequently was charged again for my wife’s tab in the September bill. And the tab is STILL not cleared!

 

 

 

Userlevel 7

Do you have the same billing cycle date for both lines. If the billing dates are staggered then your wife’s  tab status will be update at the beginning of her next cycle. Regardless, there may still be a wait time between your new tab and your wife’s. Since these are not your first tabs (and assuming there are no credit issues), I would hope that the wait time, if applicable in a repeat tab case,  may be waived by talking to a koodo rep.

Userlevel 7
Badge +4

I believe that there is a wait time (not sure if 14, 30 or 90 days) between the 1st and subsequent tab.

Was there any error message displayed when you started the 2nd tab?

One of the koodo experts can help with the wait time applicable in your case.

 

 

There is nothing to do with waiting time. I believe his question is they think their Tabs are paid off, yet one line(wife's) still getting charged.

If you don't know the answer, you don't have to guess, you don't have to answer. it will confuse people.         You can help people out with what you know and what you have learned here.

Userlevel 7
Badge +4

There wasn’t, as far as I remember. When I compare the histories for the 2, they are in sync from Sept 18, 2018 to Jul 18, 2020.

Then my tab goes to 0 on Aug 18, 2020, but my wife’s tab does not show the charge and the history stops at Jul 18, 2020. But in the bill I continue to get charged for her tab, even though it should be zero 2 bills ago.

 

Here are  the histories side by side. I was charged $15 for both phones in the August bill, but my wife’s tab has not cleared and subsequently was charged again for my wife’s tab in the September bill. And the tab is STILL not cleared!

 

 

 

The picture on the left is showing that once you pay the tab in  August, then you don't have any tab left.  So, your September bill should have no tab charge on it.

The picture on the Right is missing information of August tab.  Their system is wonky sometimes... 

But, you and your wife are under one account and started tab at the same time, So you both finished your tab with August bill. 

You can check your PDF E-bill for September again and if there is a charge (s) for tab, then you can contact Koodo to dispute bill. They can easily fix this problem. 

You can set up call back, or send them message through FB.

 

@Mayumi Yes, the one of the right was not being updated for some reason. And you are right, I expected the tabs to be completed in August. The September bill has a charge.

I talked with a rep and after looking over and confirming that it was a system error, he credited me the extra charges.

Thanks everyone for the help.

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