Went to see Koodo in person for a $135.00 charge in long distances that are free in my contract. Still not resolved and had to pay my bill! Their answer, we don’t understand as you do have free in-country !!! We will write a note, nothing we can do from this end...a note???? Long distances were necessary to take care of my mother, thanks for the support Koodo! Shopping elsewhere!!
Best answer by Goran
No need to apologize for French! Ok well you can try sending a private message to Koodo via Facebook messenger or dm via Twitter to see what those reps can find out about it. It sounds strange for you to be told they don't understand why you got charged and that there s nothing they can do about it. Glitches can and do happen but if they acknowledge it shouldn't have happened then it should be an easy reversal