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10 Month Bill Credit disappeared after 2 Months


Hello! I have a $10 monthly credit that is supposed to last for 10 months. I’ve enjoyed 2 credits thus far and my current bill does not reflect the credit. Can someone help me with this? Thank you

 

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Best answer by Teo Koodo 4 June 2021, 23:20

Hello, Aleksto. We rectified the error and the credit will be applied starting with the next bill. You can always check your Self-serve account and you can reach us on Twitter  and Facebook  if you need further assistance. Have a nice day!

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3 replies

Userlevel 7
Badge +4

This usually happens when your port in your old number. I have flagged your post for a rep to look into this :)

Userlevel 2

Hello, Aleksto. We rectified the error and the credit will be applied starting with the next bill. You can always check your Self-serve account and you can reach us on Twitter  and Facebook  if you need further assistance. Have a nice day!

Thank you!

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