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Question

Wrong charging, how come you deduct minutes from bundles on dialing toll free number, i need my minutes back


5 replies

Userlevel 7
Badge +4
1-800 numbers are "toll free" meaning no long distance charges.  They still use regular day time minutes if you do not have unlimited minutes
Userlevel 7
Badge +4
In other words. There's no way to get them back unfortunately
I am a new immigrant and not aware of it, I just recharged it last night, kindly help me out
Userlevel 7
Badge +4
suleman wrote:

I am a new immigrant and not aware of it, I just recharged it last night, kindly help me out

What do you need help with?
Userlevel 6
suleman wrote:

I am a new immigrant and not aware of it, I just recharged it last night, kindly help me out

Minutes used are minutes used. Any time a call is made on the Koodo network, toll free or not, minutes are deducted from your plan. Charges resulting from the number called are independent from minutes used. Toll Free numbers do not mean "minute free" calls.

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