I have been billed for 9.99 monthly music subscription apparently since July. I called customer services and they told me its from Rdio app, which I dont recall subscribing to. They told me to go to their site and cancel the subscription. The problem is it appears I had subscribed with my old email account which I dont have any way to access (to either the hotmail or Rdio account) since I forgot my password a long time ago and I never found the way to get it back. I tried emailing Rdio but im forced to open an account with them and I do not want to do that as im scared i will somehow get charged twice.
My question is: If I change my current phone number, will the 9.99 fee stop appearing on my bill?? I asked another agent this question and he said he didnt know. Or is there any other way to stop this??
PLEASE HELP... i know 10 bucks is not a lot but i dont want to get charged for something Im not even using.
Im quite happy with Koodo services, but if I cant get any help with this issue, Im afraid i will just switch to another competitor...