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wifi not working


since i shut my mobile data use i no longer can get the wifi to work what do i do ?

3 replies

Userlevel 7
Badge +4
We need more information than that, Eleanor... what phone do you have? Have you switched on WiFi on your phone? What WiFi network are you trying to connect to?
Userlevel 6
What's your phone, Eleanor? Disabling Mobile Data shouldn't have had any affect on your ability to connect to Wi-Fi. Have you tried reseting the Wi-Fi from the back of the router?
Userlevel 2
Yes, I would recommend that you turn your wifi router off and on then try to connect again. Also a battery pull or a hard reset of your phone usually works as well. If neither of those work, try a full factory data reset on your phone. If none of these things work, there may be a login error for your wifi network or the device is defective. Good luck.

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