I am a Koodo Prepaid customer with an HTC Desire 320 phone.
I am unable to do things via WiFi that were previously working fine. The problem started yesterday evening.
When I go into Aquamail, it says "persistent incoming server errors". There is also a timestamp beside this message that says "!July 17,18:00" which roughly coincides with when my problems began. When I have Aquamail check the email settings, it claims to detect errors with both the incoming and outgoing mail servers.
I play an online scrabble game called Words By Post which typically involves several simultaneous games. When I try to see if it is my turn in any of my games, it says "Loading...." goes away for a long time and comes back with this error: "Oops.We were unable to connect to the server. Please check your network connection and try restarting the app."
These errors would suggest a connection issue. I'm at home using my WiFi. My connection name is Balmer and the phone says I'm connected and the signal strength is almost always 4 out of 4 occasionally dipping momentarily to 3. (I sit less than a meter from the router.) The phone says the signal strength is Excellent and the link speed is 65 Mpbs. My laptop uses the same WiFi connection and works perfectly.
I'm baffled. Why does the network work fine with my laptop but not with the phone?
I've tried "forgetting" the Balmer network on the phone and then reconnecting to it but that didn't help at all.
There is one other factor that comes to mind because of the timing but I can't believe it is relevant because the laptop is working fine wirelessly. I had a VOIP phone service that was connected (correctly) to the network and disconnected it yesterday afternoon/evening at roughly the same time this trouble began. I simply disconnected the phone adapter from where it sat between the modem and router and connected the router back to the modem as it had been before I got the VOIP service. I powercycled the modem and router and, as I've said, the laptop is working just fine. I can't see how the presence or absence of the VOIP adapter would be a factor unless the laptop were having the same problems as the phone. Still, it's the only substantial change I made to my setup since I got the cell phone and I made it at roughly the same time the problem began so maybe it *is* a factor....
I would really appreciate some help with this.
By the way, I'm confident that the phone is okay. I was over at my friend's place yesterday afternoon and was on his WiFi; my game (Words by Post) worked fine there and I was able to do Google Voice searches without difficulty. I think I also checked email there and had no problems.