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Question

why wont my phone work. i logged into my acc and says everything is fine but i cant send or recieve any calls or texts


I just activated my phone On Dec 19th 2017 and it still wont work. it also says 2 different numbers. on my phone and on my acc on line. i need my phone as i have kids

5 replies

Userlevel 7
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Have you managed to get your phone working? If not let us know!
I have the same problem What can I do
Userlevel 7
Badge +4
Diane Atkins Ainsworth wrote:

I have the same problem What can I do

More detail about your specific situation might help, Diane.

Userlevel 7
Badge +4
Diane Atkins Ainsworth wrote:

I have the same problem What can I do

Can you start a new post using this link?
https://community.koodomobile.com/koodo/topics/new

What plan do you have? Postpaid or prepaid?
When did you sign up or was it working before...etc
We need those info to help you.
Userlevel 7
Badge +4
Diane Atkins Ainsworth wrote:

I have the same problem What can I do

Try rebooting your device first of all and see if that works.

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