Koodo Community

Community

Solved

why wont an old sim card still work in the same phone it was in previously... and was with koodo mobile also...?


My daughters husband gave me hes old Samsung Galaxy 11... with hes old SIM card....and it is a Koodo phone... he was and still is with Koodo... now i need to change my old phone... because the battery is out and it dosnt ring anymore... Motorola moto g always had problems with that phone ... always error messages of bug...etc... so why wont the Samsung Work????

5 replies

Userlevel 7
Postpaid sim cards can be reactivated for any phone as long as it's been less than 90 days since deactivation and it's being reactivated on the same account and phone number.


Prepaid sim cards are one time use.

Just take your sim out of the Motorola and put it in the Samsung (assuming they are the same size) If they are different sizes you'll need to visit a kiosk or retailer and buy the correct size sim.
no they are not the same size... and the samsung was previously a monthly Koodo postpaid and its been 1 1/2 that its been closed for he updated hes phone. But its the same phone and same sim card that was previously with koodo...
Userlevel 7
SoniaGilbert wrote:

no they are not the same size... and the samsung was previously a monthly Koodo postpaid and its ...

Are you trying to activate it with his phone number or yours? Are you on prepaid or postpaid?
Userlevel 7
Badge +4
SoniaGilbert wrote:

no they are not the same size... and the samsung was previously a monthly Koodo postpaid and its ...

11/2 month or 11/2 year? You will need a new sim card because it's different size. And you can't use someone else's sim card because it's containing their account and phone number as Chad mentioned.
Userlevel 7
SoniaGilbert wrote:

no they are not the same size... and the samsung was previously a monthly Koodo postpaid and its ...

Also note, It doesn't matter what phone you use or if its an old Koodo phone. It's all about the sim card. We could care less what phone you use. If its his old sim card and you want to use it, you can't. You need to purchase a new one.

Reply