Koodo Community

Why phone charges from 11pm at night.

  • 28 August 2018
  • 3 replies
  • 3 views

I have 500 minutes Canadian wide for my daughter's phone. She called her friend at 11 pm in Manitoba back home in Alberta and I was charged for her airtime. I recently changed her plan from unlimited minutes to the 500 and this happens in the first week. I changed this plan over one week after the start of my old plan.

3 replies

Userlevel 7
Badge +4
@Mary: I believe you opened a thread about the issue here already. It would be better if we follow the same thread https://community.koodomobile.com/koodo/topics/phone-charges-djtsgw6twv80e

@Mary: I believe you opened a thread about the issue here already. It would be better if w...Sorry never used before confused with process. Was not sure I did it right or go through before.
Userlevel 7
Badge +4
@Mary: I believe you opened a thread about the issue here already. It would be better if w...@Mary: it is ok, In the other thread, we suggested you to check the pdf bill (in your selfserve) and make sure you check the prorated minutes when you changed plan.

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