Have been with Koodo for years. Time for a new phone but I went to the Koodo kiosk in White Oaks Mall in london ontario. I think they just grabbed some guy off the street. Every question that I asked was answered with ,I think so or a should be. Went into the Virgin store in the same mall with my girlfriend and was amazed at the knowledge and support. She ended up buying the phone that I had been planning on getting from Koodo but was afraid after couldn't get any answers. Am thinking about going to Virgin myself now. Were they just having a bad day? does anyone know of a knowledgeable location to buy a Koodo phone, plan in the London area?