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Why is my tab balance so high


I have been paying the koodo bill for more than 6 months now and my tab balance only reflect 3 mints of paid amount which is incorrect. I have been paying 15 towards in each month for more than 6 months. It shows that I paid off my phone only by $45. Please explain
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Best answer by Dinh 25 January 2019, 18:09

hi,
Your bill should have the detail. have you checked your PDF bill in the last 6 months? Check your page 3 of the pdf bill, it should tell you how much you contributed to the Tab amount each month.

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Userlevel 7
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hi,
Your bill should have the detail. have you checked your PDF bill in the last 6 months? Check your page 3 of the pdf bill, it should tell you how much you contributed to the Tab amount each month.
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When in your self serve account click on Koodo tab. How much does it say it is? Look on page 3 of your PDF bill for each month. It should show a $15 tab payment being made for each month.
Thanks Dinh and Mats. Yes, I was wrong about my full tab amount. It makes sense after I checked page 3 of all my bills. Thanks again

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