Koodo Community

Community

Solved

why is my internet not working on my phone when I leave my house?


4 replies

Userlevel 7
Is your data turned on? Goto settings... Wireless and networks... Mobile network. Make sure data is enabled
Userlevel 7
If data is turned on and it does not work, check your apn settings and compare them to the ones from this link: http://help.koodomobile.com/plans-add-ons-data-and-other-services/data-basics/how-do-i-setup-data-on-my-non-koodo-phone If they are correct, try turning the phone off, removing the SIM card and battery (if able to) and let it sit for a few minutes and reassemble it. If none of this works for you, you should try contacting Koodo using *612 from your mobile phone.
Userlevel 6
Mathieu wrote:

If data is turned on and it does not work, check your apn settings and compare them to the ones f...

*611
Userlevel 7
Mathieu wrote:

If data is turned on and it does not work, check your apn settings and compare them to the ones f...

Oops. Yeah. Use *611 not *612

Reply