Koodo Community



why is my first mobile bill so high?? it is supposed to be $70 bt it is $228

2 replies

Userlevel 7
Check page 3 of your bill, there should be a summary of charges
Userlevel 7
Badge +4
Hello Priya!

I'd say it's because of proration, but at that price it's too much for proration. We can't see your bill on the community, but if you want to understand why it's so high, go look at your detailed e-bill.

  1. Log in to your Self Serve account. 
  2. Click on Self Serve at the top of the screen, and select Billing from the drop down menu.
  3. Click on Your current bill to see the details of your bill
I will refer you to this video so you can better understand how to read your bill : http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill